Do I have to pay a deposit?
No. A deposit is not required however we do ask for your first month’s payment up front. Your first month is non-refundable however any additional payments thereafter are refunded to the day you move out, unless there is less than a week remaining.
Do I need to bring any ID to secure the unit?
No ID is required. Just your first month’s payment.
What is included in the price?
The price quoted includes VAT, a padlock and a basic content cover. There are no hidden extra costs.
Do you charge to access the unit?
Access is completely free. You can come and go as many times as you need during our office hours. For office hours see below.
Can I access my unit out of hours?
We do offer an extended hours option on selected units. Access will be 6am – 10pm, 7 days a week for an additional £6 per week.
How much notice do I need to give before I move out?
We require two weeks’ notice prior to leaving the unit. You can let us know by email, phone or just pop in and see us. A refund will be given to the nearest full week that the unit is not occupied. Please note that the first months is non-refundable.
Can I change the size of my unit if I need more or less space?
Of course, as long we have a unit available. We will transfer any credit across to the new room and you can carry on as usual.
What is the minimum stay period?
The minimum stay is a month.
What are the opening hours?
Office hours are as follows:
Mon-Fri 7:30am – 6pm
Sat 9:30am – 2:30pm
Sundays & bank holidays – CLOSED
Is insurance included in the price?
As part of our standard T&Cs, we provide contents cover for your goods in store to the value of £40 per square foot of rented space and subject to a maximum of £5000 in any one unit on an indemnity basis (second hand value). For further information please refer to our T&Cs.
We do offer alternative new for old insurance options if you would like to increase your cover. See our website for details.
What can’t be stored?
Food or perishable goods (unless approved by us)
Combustible/flammable materials, liquids or gases
Any illegal items
High value items requiring specialist storage without our previous knowledge
If you have any concerns about what you are storing, please come in and we can advise.
What other services do you provide?
We offer a wide range of packing materials at competitive prices, archive storage, secure mail boxes providing you will a REAL address rather than a PO Box number and office rentals. Just pop in or give us a call to discuss your individual requirements.